PROBLEM STATEMENT
Pacific Gas & Electric's internal contractor tools lacked ability to quickly and efficiently allocate water, electricity and gas services, creating misinterpretation of specifications, time and cost over-runs.
GOALS
- Inventory existing substandard tools and derive future product specifications
- Work with senior stakeholders to understand previous problems and future goals
- Deploy v1.0 of revamped contractor tools
DESIGN RESEARCH
- Survey existing user paths and outdated assets to discover ux and design opportunities
- Contribute to daily and weekly Agile process meetings and sprint retrospectives
- Establish common Zeplin collaborative environment to facilitate rapid, accurate communication
No items found.
I reviewed current site experience and well documented design system library.
DESIGN PROCESS
- Survey existing user paths and outdated assets to discover ux and design opportunities
- Contribute to daily and weekly Agile process meetings and sprint retrospectives
- Establish common Zeplin collaborative environment to facilitate rapid, accurate communication
During iterative design review process we were able to shorten key user paths and reduce overall project duration.
SUCCESSFUL OUTCOMES
- Audited digital web application for California utility service architects to streamline project planning; reduced preparation time by 60%, eliminated errors by 20% by improving efficiency of evaluating requirements.
- Orchestrated cross-functional stakeholder buy-in of prototypes, tools and processes; planned and authored all UX service design deliverables, netting 30% increase in contractor efficiency.